-We have a 3 day cancellation policy (i.e. 72 hours from the standard check-in time 12:30 pm). Failure to inform us within this time will result in cancellation charges of the full amount. Please note that any promo code used and all promotions shall fall under the non refundable rate, hence free cancellation is not available for any booking made using a promocode and the entire amount in chargeable on the event of cancellation.
-Non refundable bookings during 20th December and 17th January are excluded from this policy.
- All refunds will be processed after deducting a 5% online processing charge for online transactions. Please allow 7 working days to process refunds.