-We have a 3 day cancellation policy (i.e. 72 hours from the standard check-in time 12:30 pm). Failure to inform us within this time will result in cancellation charges of the full amount of the entire stay.
-Non refundable bookings during 15th December and 17th January are excluded from this policy.
- All refunds will be processed after deducting a 17% cost of transaction and tax (i.e.: 5% online processing charge for online transactions + a 12% GST paid towards the reservation). Please allow 7 working days to process refunds from check out date as mentioned on the reservation that is being cancelled.
- When the promotional code is used, the booking comes under non refundable booking. Hence no free cancellation shall be applicable for these bookings.
- All pre-approved group bookings shall come under non refundable booking. Hence no free cancellation shall be applicable for these bookings.
- Non refundable bookings shall always remain non refundable. When the property is able to/is accommodating guests on that given day but a guest wishes to cancel any non-refundable booking for any reasons including inclement weather, acts of god, etc. If the booking falls under the non-refundable clause, it shall attract no refund whatsoever.